Humans vs. Bots: The Future of Customer Service
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1m 47s
James Keaten, Director of StarTek's Ideal Dialogue Communication Science Lab, believes that consumers increasingly prefer a "live agent" to resolve critical service and product issues. Despite the growing popularity of automated digital options, StarTek brings engagement to the customer service industry. He discusses the benefits of speaking to a live person, and how it helps companies solve issues more quickly and efficiently.
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